Camp Reservierungen

THE CAMPSITE IS OPEN FROM
MAY 20th TO OCTOBER 1st 2025.You can book your stay at the camp via the following link: http://www.mrizainfo.hr/campLili.

After filling in the required information, you will be redirected to the deposit payment. Once the payment is successfully completed, a reservation confirmation will be sent to your email address.

*The final amount will be confirmed at the reception upon check-in if there is any discrepancy between the provided information and the actual situation.

IMPORTANT:  • A test system was active over the past few days, as stated on the website.
Any reservations made during that period are not valid.  • In case of an overbooking due to a system error, you will be promptly informed. In such a case, you will be offered a refund of the amount paid or, if preferred, an alternative pitch or a different stay period.

• Die Autoanfahrt ins Camp ist gestattet: ab 8:00 bis 22:00 Uhr

WILLKOMMEN!

BOOKINGS, PAYMENT METHOD, AND GENERAL RULES

• When reserving a capacity, the user of the service shall provide all required information. In order for a booking to be considered valid, the user of the service must guarantee their booking by paying a deposit.
• Payment shall be made upon arrival at the reception, by credit card or cash, or by payment to a business bank account.
• Your personal data is fully protected.
• All bookings shall be considered valid only after the payment of the deposit.
• The deposit amount shall be fully deducted from the amount of the final invoice with respect to the booking made.
• Advance payment paid for the pitch is valid until 12:00 the next day.
  If you do not arrive by then, the reservation will be cancelled.
• Discounts do not add up.

CAMP LILI - RIGHT TO CHANGE AND CANCEL A BOOKING

Camp Lili reserves the right to change the booking or the manner of service provision at any time, if circumstances beyond our control, which cannot be foreseen, avoided, or delayed arise. The confirmed accommodation unit can be replaced with an accommodation unit of the same or higher category, given that the price that was valid at the time of booking confirmation remains unchanged and that the guest was informed about the change timely. If an alternative accommodation cannot be provided, and the booking is paid in advance, Camp Lili reserves the right to cancel the booking and refund the full amount paid.

GUEST’S RIGHT TO CHANGE AND CANCEL A BOOKING

• In case of cancellation 7 days before arrival, we shall retain 100% of the deposit.
• In case of cancellation 8 or more days prior to the start of the booked period, we shall retain 20 % of the deposit.

OBLIGATIONS OF CAMP LILI TOWARDS THE USER OF THE SERVICE

Camp Lili shall constantly assess the quality of the service provided, pursuant to legislation, rules of the profession, and generally accepted customs and traditions in the tourism and hospitality industry. The Camp shall strive to fulfill its obligations in full unless circumstances beyond our control arise.

OBLIGATIONS OF THE USER OF THE SERVICE

The user of the service shall obtain all required personal documentation and have it with them on arrival at and on departure from the accommodation units of Camp Lili. The user of the service shall adhere to the house rules stipulated by Camp Lili.

RIGHT TO COMPLAIN

If the services from the offer are of poor quality, the guest can file a written complaint. Every guest has the right to complain about the undelivered paid service. Each guest – the holder of the confirmed reservation – shall submit a complaint separately. The guest shall cooperate with the staff of Camp Lili in good faith in order to eliminate the causes of the complaint.

Complaint procedure:
The guest is obliged to immediately report the inadequate service at the reception or inform Camp Lili about it via e-mail: lilijagodna@gmail.com, or info@kamplili.hr
Camp Lili shall confirm the receipt thereof in writing and respond to the complaint within 15 days from the date of submission of the complaint.